Moving in, one step at a time.
From your first phone call to settling in, we will be beside you the whole way.
How it usually goes.
Most families ring us knowing very little about how any of this works, and that is completely normal. You do not need to be an expert, and there is no rush. Here is the whole process, in the order it happens.
Ring us, or send a message
Tell us roughly what is going on. We will tell you honestly whether we are the right home, and if we are not, we will usually know who is.
Come and look round
Come at a time that suits, stay for lunch if you like, and bring whoever needs to see it. Come twice if it helps.
An assessment
The manager visits your relative, at home or in hospital, to work out exactly what help they need, and the fee is worked out from that and put in writing.
A trial stay, if you want one
Plenty of people start with a short stay, and there is no obligation either way.
Moving day
Pick a time of day when your relative is usually at their best. Bring the things that matter first, and the rest later. We will have the room warm and the kettle on.
The first fortnight
Settling in takes a few weeks, and it is normal for it to wobble. We will keep you posted, and you can ring any time to ask how the night went.
What makes a room feel like theirs.
You do not need to bring everything on day one. These are the things families tell us made the difference.
Sorting the money out.
Fees are worked out after the assessment and confirmed in writing before anybody moves in. If council or NHS funding is involved, it is worth starting that conversation early, because assessments take time and nobody wants to be doing it in a hurry.
Bristol and Neath are in two different funding systems, so the answers are not the same for our two homes. Both are set out plainly on the fees page.
The things people worry about on the day.
There is no single right answer, and it depends on the person. Talk it through with the manager beforehand. Whatever you decide, ring later that day and somebody will tell you honestly how it went.
Straight away, and as often as you like. At Edgecumbe visitors are welcome at any time. At Gnoll we ask you to arrange a time so somebody is free for you.
Then we say so, and we help. Sometimes the answer is a different sort of care, sometimes it is a home nearer to family. We would much rather be honest early than let a bad fit drift on.
Geography usually decides it: Edgecumbe Lodge is in Downend, on the Bristol side, and Gnoll Nursing Home is in Neath. After that it is about the care. If somebody needs a registered nurse, that is Gnoll.
Come and have a look round.
Ring whichever home is nearer to you and ask for a visit. Come at a time that suits you, meet the people who would be looking after your relative, and take as long as you need to decide.
Bristol on 0117 956 8856, Neath on 01639 637988.