Our teams stay for years, and they are looked after as carefully as the people they care for.
Elaine has been part of Serenity Homes since 2006, and took over from her mother Nargis, who bought Gnoll with her husband William in 2005. She came into care from finance and audit, and both homes are the better for it.
Every resident has a story worth telling. Care is about so much more than meeting needs; it's about celebrating individuality, creating meaningful moments and preserving memories that families can treasure for years to come.
Both of our managers are nurses by training, and both are in their homes every day, where families can find them.
Amor has been at Edgecumbe since 2013. She trained as a nurse in the Philippines and worked in Kuwait before settling in Bristol. She knows the house and the people in it inside out, and she is the one who will show you round.
Gabriela has managed Gnoll since 2022 and is also the home's clinical lead. She trained as a nurse in Romania and spent twenty years working in Libya. She carries out every new assessment herself, so families meet the person actually in charge.
Two nurses bought a home in Neath, and their daughter has been building on it ever since.
Both were nurses, both had spent years in the NHS, and both had a clear idea of what a home ought to feel like. Gnoll Nursing Home in Neath was where they started.
Their daughter Elaine came into the family work, and Edgecumbe Lodge in Bristol became the second home. It has been ours for twenty years now.
Amor, a nurse who trained in the Philippines, became manager at Edgecumbe. She is still there, more than a decade on.
Gabriela, a nurse with twenty years of experience, became manager and clinical lead in Neath.
Ensuite wet rooms, a lift and wide doorways, and room for twenty nine people where there were once sixteen.
Three years of planning turned Edgecumbe's garden into a seaside for residents living with dementia. In the same year, three colleagues at Gnoll completed a national leadership programme.
The sensory beach in the garden at Edgecumbe took three years and four people to get right. Daniela, who looks after resident experience, drove the idea. Prisilla, the health and wellbeing lead, worked out what people would actually do there. Nigel built it. Amor made sure it was safe to use.
It is somewhere to sit in the sun, somewhere to walk, and somewhere that brings back memories of the seaside for people who cannot easily get there now.
Three colleagues at Gnoll finished the year long ATTAIN leadership programme, run by Social Care Wales with Oxford Brookes University, in July 2026. Across both homes there is a steady training rhythm, including fire safety training every August with Tower Fire Group, so our teams keep learning and keep their confidence.
Meeting needs with dignity and respect by being who we are.
Striving every day to be honest, transparent, trustworthy and professional.
Creating a sense of belonging in your future home where you feel safe and loved.
Treating each other with empathy, consideration and respect.
These are the four words Serenity Homes has always used, in the words they were written in.
We are always glad to hear from carers and nurses who would like to work somewhere small enough to know everybody by name.
Ring whichever home is nearer to you and ask for a visit. Come at a time that suits you, meet the people who would be looking after your relative, and take as long as you need to decide.
Bristol on 0117 956 8856, Neath on 01639 637988.